Aivry – Al agents for real business conversations
Effective Date: 28 August 2026
Last Updated: 28 August 2026
This Privacy Policy explains how Adzura Media (OPC) Private Limited, operating under the brand name Aivry(“Aivry”, “we”, “us”, or “our”), collects, uses, processes, stores, shares and protects personal information across our websites, products, artificial intelligence systems, integrations and related services.
Aivry is a business-focused artificial intelligence technology company providing AI-powered products and services including conversational AI, voice agents, messaging automation, recruitment intelligence, healthcare communication systems, hospitality AI systems, workflow automation, integrations and custom enterprise AI solutions.
Our current product ecosystem includes:
This Privacy Policy applies to Aivry websites and associated domains and subdomains, customer dashboards, hosted AI interfaces, voice systems, messaging systems, integrations, demos, enquiry forms, customer onboarding processes and enterprise service delivery.
If you do not agree with this Privacy Policy, you should not use our services.
Legal Entity: Adzura Media (OPC) Private Limited
Brand: Aivry
Registered Address: Flat No. 402, Pandit Rao Nilayam, East Marredpally, Secunderabad, Telangana – 500026, India
Privacy & Grievance Contact: grievance@getaivry.com
This Privacy Policy applies to personal information collected or processed through:
Including:
Including:
Including communications through:
Where business customers provide, upload, connect or otherwise authorize Aivry to process information through our systems, integrations or infrastructure.
This Privacy Policy may apply to:
Aivry primarily provides its services to businesses and organizations.
The information we process depends on how you interact with Aivry and which products or services are being used.
We may collect:
Identity Information
Contact Information
Enquiry Information
Commercial Information
We generally do not directly store complete payment-card credentials where payments are handled by third-party payment processors.
When you interact with an Aivry-powered AI system, we may process information such as:
Chat and Messaging Data
Voice Data
Recording and processing may depend on the customer’s configuration and applicable consent requirements.
Where Halo is used for recruitment workflows, information may include:
Halo provides assistive recruitment intelligence. Aivry does not make final hiring decisions on behalf of customers.
Where Milo is deployed by a healthcare provider, clinic or hospital, the system may process information required to coordinate patient interactions, including:
Depending on the customer’s implementation, Milo may process additional information supplied or authorized by the healthcare provider.
Milo is designed to support patient communication and administrative workflows. It is not intended to independently diagnose medical conditions, prescribe treatment or replace qualified medical professionals.
Healthcare customers remain responsible for determining what patient information may lawfully be collected, uploaded, processed and communicated through Milo.
Where Atithi is deployed by hotels, resorts or other hospitality businesses, information may include:
The exact information processed depends on how the hospitality customer configures Atithi and which systems are connected.
Customers may provide content such as:
This information may be processed to configure, operate or improve the customer’s Aivry-powered system.
When you access our websites or digital services, we may automatically collect information such as:
Please refer to our Cookie Policy for further information regarding cookies and related technologies.
We may process information to:
We do not sell personal information as a standalone commercial product.
Many Aivry products operate on behalf of business customers.
In these situations, the customer generally determines:
Aivry processes such information to provide the contracted service.
Customers are responsible for ensuring that they have appropriate authority, consent or other lawful basis to provide personal information to Aivry.
Aivry products use artificial intelligence and automated processing to provide functionality such as:
AI-generated outputs may occasionally be inaccurate, incomplete or inappropriate. Customers should maintain appropriate human oversight, particularly for healthcare, recruitment, financial, legal or other high-impact decisions.
We may share information with service providers and technology partners where reasonably necessary to operate our services.
These may include providers of:
Depending on the product and deployment, providers may include services from companies such as OpenAI, Anthropic, Google, ElevenLabs, Sarvam AI, Twilio, Meta, AWS, Hostinger, Razorpay and other infrastructure or technology providers.
Not every provider is used for every Aivry product or customer deployment.
Information may also be disclosed where required:
Aivry websites may use cookies and similar technologies for:
Depending on your consent preferences, technologies may include services such as Google Analytics, Meta Pixel, Microsoft Clarity or similar analytics and behavioural tools.
Non-essential cookies are subject to applicable consent controls.
Please refer to our Cookie Policy for further information.
Aivry serves customers across multiple regions and may use technology providers operating internationally.
Information may therefore be processed or stored in jurisdictions including:
Where required, we take reasonable measures to ensure that such processing occurs in accordance with applicable contractual and legal requirements.
Customers remain responsible for ensuring that they have lawful authority to provide third-party personal information to Aivry for processing.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or processed.
Retention periods may depend on:
Different products and customer deployments may have different retention requirements.
Where technically and legally possible, information may be deleted or anonymised when it is no longer required.
Aivry implements reasonable technical and organizational safeguards designed to protect information.
Measures may include:
Aivry operates information-security processes aligned with its security and compliance framework.
However, no internet-based service or storage system can guarantee absolute security.
Customers using Aivry products are responsible for ensuring:
Halo assists with recruitment workflows and may provide AI-assisted analysis, organisation, screening support, scoring or ranking.
Halo does not:
Customers remain responsible for hiring decisions, fairness reviews, anti-discrimination obligations and applicable employment-law compliance.
Milo assists healthcare organizations with patient communication and administrative coordination.
Milo may facilitate:
Milo does not replace qualified healthcare professionals and should not be relied upon as an independent medical diagnosis, treatment or emergency-response system.
Healthcare providers remain responsible for medical decisions, patient consent, patient privacy and compliance with applicable healthcare and data-protection requirements.
Atithi assists hospitality businesses with guest communication and operational workflows.
Atithi may facilitate:
Hospitality customers remain responsible for the services delivered to guests and for ensuring that guest information is collected and processed lawfully.
Aivry voice-enabled products, including Nio and certain customized deployments, may process:
Customers deploying voice-recording functionality are responsible for providing legally required notices and obtaining consent where applicable.
Aivry products may communicate through WhatsApp, SMS, email or other messaging platforms.
Customers are responsible for:
Aivry products must not be used for spam, phishing, harassment, impersonation, deceptive communication or unlawful bulk messaging.
Depending on applicable law and your relationship with Aivry, you may have rights relating to your personal information, including the right to request:
Requests may be submitted to:
grievance@getaivry.com
Where information is processed by Aivry solely on behalf of one of our customers, we may direct your request to the relevant customer or assist that customer in responding.
We may need to verify your identity before fulfilling certain requests.
Aivry’s services are primarily designed for businesses and organizations.
Our general website and business services are not directed to children.
Where an Aivry customer uses our technology in a context involving minors, the customer is responsible for obtaining any required parental, guardian or institutional consent and complying with applicable laws.
Aivry products may integrate with third-party platforms, APIs, communication services and infrastructure providers.
Those third parties operate under their own terms and privacy policies.
Aivry is not responsible for independent privacy practices of third-party services outside our control.
If Adzura Media (OPC) Private Limited or Aivry is involved in a merger, acquisition, financing, restructuring, sale of assets or similar transaction, information may be transferred as part of that transaction where permitted by applicable law.
Any successor entity receiving such information will remain subject to applicable privacy obligations.
We may update this Privacy Policy periodically to reflect:
The latest version will be published on the Aivry website with an updated “Last Updated” date.
Material changes may be communicated through additional channels where appropriate.
For privacy questions, data requests, complaints or grievances, contact:
Adzura Media (OPC) Private Limited
Operating under the brand name Aivry
Flat No. 402, Pandit Rao Nilayam
East Marredpally
Secunderabad, Telangana – 500026
India
Privacy & Grievance Email: grievance@getaivry.com
We will review legitimate privacy requests and respond in accordance with applicable law.