Aivry – Al agents for real business conversations
Effective Date: 28 August 2026
Last Updated: 28 August 2026
This AI Product Use & Safety Addendum (“Addendum”) establishes additional requirements governing the use of certain artificial intelligence products provided by Adzura Media (OPC) Private Limited, operating under the brand name Aivry (“Aivry”, “we”, “us”, or “our”).
This Addendum currently applies to:
These products operate in environments where AI-generated outputs, automated communication or workflow actions may affect individuals. They therefore require additional safeguards beyond Aivry’s general Terms & Conditions and Acceptable Use Policy.
Aivry develops artificial intelligence to assist organizations and their teams.
Our products are not intended to remove human accountability from decisions that materially affect individuals.
The core principle governing this Addendum is:
AI assists. Humans remain accountable.
The appropriate level of human oversight depends on the nature and potential impact of the AI-supported activity.
Customers using products covered by this Addendum remain responsible for:
Deployment of an Aivry system does not transfer the customer’s professional, operational or legal responsibilities to Aivry.
Customers acknowledge that artificial intelligence systems are probabilistic.
Outputs may occasionally be:
AI-generated output must therefore be treated as decision-support or workflow-assistance information, where appropriate, rather than unquestionable fact.
Higher-impact outputs require greater human oversight.
Customers must maintain meaningful human oversight where AI output could materially affect an individual.
A human escalation mechanism should be available where:
Customers must not deliberately remove human oversight from workflows where applicable law or reasonable safety practices require it.
Halo is an AI-assisted recruitment intelligence and workflow system.
Halo may assist with:
Halo is designed to support recruiters and hiring teams.
It is not designed to replace them.
Halo must not be treated as the sole authority for employment decisions.
Customers must not use Halo to autonomously:
without appropriate human review.
AI-generated candidate scores, classifications, rankings and recommendations are advisory.
Final decisions remain the responsibility of the employer or recruitment organization.
Customers must not intentionally configure Halo to unlawfully discriminate based on protected characteristics.
Recruitment decisions should not unlawfully discriminate based on characteristics such as:
Customers are responsible for ensuring that their hiring criteria are lawful, relevant and appropriate.
Halo may produce AI-assisted candidate scores or rankings.
These scores:
Customers should review the underlying candidate information before making material decisions.
A candidate should not be automatically rejected solely because an AI-generated score falls below a particular threshold unless the customer has independently determined that the workflow is lawful and appropriate.
Customers using Halo are responsible for ensuring they have appropriate authority to process candidate information.
Candidate information should only be used for legitimate recruitment purposes.
Customers must not use Halo to unlawfully:
Milo is an AI-powered patient experience and healthcare communication system.
Milo may assist healthcare providers with:
Milo is intended primarily to support administrative and communication workflows.
Milo is not a doctor, medical practitioner or emergency medical service.
Unless expressly designed, validated and contractually approved for a particular regulated use, Milo must not autonomously:
Medical decisions remain the responsibility of qualified healthcare professionals.
Where Milo communicates healthcare-related information, such information should be derived from sources approved by the healthcare customer.
Healthcare customers are responsible for maintaining the accuracy of:
Aivry cannot guarantee the accuracy of information where the underlying customer-provided source is inaccurate, incomplete or outdated.
Milo must not be relied upon as the sole mechanism for handling medical emergencies.
Healthcare customers should establish escalation mechanisms for situations involving:
Where appropriate, Milo should direct users toward qualified healthcare personnel or relevant emergency services rather than attempting to resolve the situation autonomously.
Healthcare customers remain responsible for ensuring that patient information is lawfully collected and processed.
Customers should apply data-minimisation principles.
Milo should not be intentionally configured to collect sensitive patient or medical information that is unnecessary for the intended workflow.
Access to patient information should be appropriately restricted.
Patients should be able to reach appropriate human staff where necessary.
Human escalation should be available for situations involving:
Atithi is an AI-powered hospitality and guest-experience system.
Atithi may assist with:
Atithi is designed to improve communication and coordination.
The hospitality customer remains responsible for delivering the physical guest experience.
Atithi may rely on information obtained from:
Customers are responsible for maintaining accurate operational information.
Atithi should not intentionally represent information as confirmed where the relevant source system has not confirmed it.
Unless confirmed by an authoritative connected system, Atithi should not independently guarantee:
Where integrations fail or information cannot be verified, the request should be escalated or communicated as pending confirmation.
An AI workflow action does not itself prove that a physical service has been completed.
Atithi should not represent a service as completed solely because:
where actual completion has not been confirmed.
This may apply to:
Atithi must not be treated as a replacement for hotel security, emergency personnel or trained hospitality staff.
Appropriate escalation should be established for:
Hospitality customers remain responsible for ensuring that guest information is collected and processed lawfully.
Customers should avoid unnecessary collection of:
through general AI conversations unless specifically required and appropriately secured.
Products covered by this Addendum must not be intentionally configured to deceptively impersonate identifiable real individuals.
Where reasonably appropriate, users should understand that they are interacting with an automated or AI-assisted system.
AI-generated voices must not be used to falsely represent themselves as a specific real person without appropriate authorization.
Customers should apply additional safeguards where AI systems process:
Safeguards may include:
depending on the deployment.
Customers remain responsible for maintaining accurate and current information supplied to Aivry products.
AI systems may rely on:
Incorrect source information can result in incorrect AI output.
Where Halo, Milo or Atithi triggers automated actions, customers should consider safeguards including:
Higher-impact actions should have stronger safeguards.
These products may rely on third-party:
Third-party services may experience outages, errors or changes.
Customers should maintain appropriate operational procedures for situations where connected systems are unavailable.
Customers should periodically review their deployed AI systems for:
Aivry systems should not be treated as permanently self-correcting or maintenance-free.
Products covered by this Addendum must not be used for:
Customers should promptly notify Aivry of material incidents involving:
Reports may be submitted to:
grievance@getaivry.com
Violation of this Addendum may result in:
Immediate restrictions may be applied where continued operation creates a material risk to:
This Addendum forms part of Aivry’s broader governance framework and should be read together with:
Where a customer-specific agreement establishes stricter requirements, those requirements will apply to that customer.
Aivry may introduce additional AI products over time.
Where a new product operates in an industry or workflow involving material individual impact, Aivry may:
The introduction of a new product does not reduce the obligations applicable to existing products.
Aivry may update this Addendum to reflect:
The current version will be published on Aivry’s website with an updated Last Updated date.
Questions concerning this Addendum may be directed to:
Adzura Media (OPC) Private Limited
Operating under the brand name Aivry
Flat No. 402, Pandit Rao Nilayam
East Marredpally
Secunderabad, Telangana – 500026
India
Email: grievance@getaivry.com