Aivry – Al agents for real business conversations
Effective Date: 28 August 2026
Last Updated: 28 August 2026
These Terms & Conditions (“Terms”) govern access to and use of services provided by Adzura Media (OPC) Private Limited, operating under the brand name Aivry (“Aivry”, “Company”, “we”, “us”, or “our”).
By accessing or using Aivry’s website, software, products, artificial intelligence systems, voice systems, messaging tools, recruitment intelligence tools, healthcare communication systems, hospitality systems, automations, integrations, APIs or related services, you agree to these Terms.
If you do not agree to these Terms, do not use the services.
Legal Entity: Adzura Media (OPC) Private Limited
Brand: Aivry
Registered Address:
Flat No. 402, Pandit Rao Nilayam
East Marredpally
Secunderabad, Telangana – 500026
India
Contact: grievance@getaivry.com
Aivry primarily provides artificial intelligence products and related technology services to businesses and organizations.
Where you use Aivry on behalf of an organization, you confirm that:
Certain Aivry-powered systems may interact directly with consumers, patients, candidates, guests or other end users on behalf of our customers.
Aivry develops and provides artificial intelligence products and services including, but not limited to:
AI-powered voice, chat and communication systems that may provide:
AI-assisted recruitment intelligence systems that may provide:
AI-powered patient experience and healthcare communication systems that may provide:
AI-powered hospitality and guest experience systems that may provide:
Aivry may also provide:
Specific functionality, pricing, service levels and deliverables may vary depending on the customer’s subscription, proposal, Statement of Work, Order Form or other written agreement.
Where access credentials are issued, you are responsible for:
You remain responsible for activities occurring through your account unless caused directly by a security failure attributable to Aivry.
You must not use Aivry services for unlawful, abusive, deceptive or harmful activities.
Prohibited activities include:
Including:
Including:
Including:
Including:
Including:
Including:
Our Acceptable Use Policy contains additional requirements.
Aivry may restrict, suspend or terminate services where we reasonably believe these requirements have been violated.
Aivry services use artificial intelligence and automated systems.
AI-generated outputs may occasionally be:
Artificial intelligence is probabilistic technology and cannot guarantee identical or perfectly accurate results in every interaction.
Customers must apply appropriate human judgment before relying on AI output for material decisions.
Aivry does not guarantee the factual correctness, completeness or suitability of every AI-generated response.
Unless expressly agreed otherwise in writing, Aivry does not provide:
AI-generated content must not be treated as a substitute for qualified professional advice.
Halo assists recruitment teams and hiring workflows.
Halo may analyse, classify, organize, score or recommend candidates based on available information and configured criteria.
Halo does not:
Customers must maintain meaningful human oversight over recruitment decisions.
Customers remain responsible for compliance with:
AI-generated candidate scores or recommendations should not be treated as objective fact.
Milo is designed to assist healthcare organizations with administrative communication and patient experience workflows.
Milo may assist with:
Milo is not a medical professional.
Unless specifically designed, validated and contractually approved for such use, Milo must not be relied upon to:
Any health-related information generated or communicated through Milo must be appropriately reviewed where professional medical judgment is required.
Healthcare providers remain solely responsible for:
Milo must not be used as an emergency-response system.
Where immediate medical assistance is required, users should contact the relevant healthcare provider or emergency service.
Atithi assists hospitality businesses with guest communication and operational workflows.
Atithi may receive, classify, respond to, route or track guest requests.
AI-generated confirmations or responses do not independently guarantee that a requested physical service has been completed.
Hotels, resorts and other hospitality customers remain responsible for:
Where Atithi integrates with a PMS, booking engine, CRM, POS or other third-party platform, availability and operational information may depend on the accuracy and availability of those systems.
Customers remain responsible for information they provide, upload, connect or authorize Aivry to process.
You represent that you have appropriate authority and lawful grounds to process such information.
This may include responsibility for:
Aivry is not responsible for a customer’s unlawful collection or use of information.
Aivry systems may generate responses using information supplied by customers.
This may include:
Customers are responsible for maintaining the accuracy and currency of this information.
If source information is incorrect, incomplete or outdated, AI-generated responses may also be incorrect, incomplete or outdated.
Where Aivry services communicate through WhatsApp, SMS, telephone, email or other communication platforms, customers remain responsible for:
Aivry may restrict messaging or calling activity that creates legal, security, reputational or platform-compliance risks.
Aivry relies on third-party infrastructure and technology providers.
Depending on the service, these may include providers of:
Third-party systems may experience:
Aivry cannot guarantee uninterrupted operation of infrastructure controlled by third parties.
Where a third-party provider materially changes or discontinues a service, Aivry may modify the relevant implementation or substitute a reasonably suitable provider.
Aivry may connect to third-party software and customer systems.
Customers acknowledge that automation creates operational risks, including:
Customers should test and validate material workflows before production deployment.
High-impact workflows should maintain appropriate human review or safeguards.
Pricing may be based on:
The applicable commercial proposal, Order Form, quotation, Statement of Work or subscription plan will determine customer-specific pricing.
Unless stated otherwise:
Aivry may suspend services for overdue undisputed payments after reasonable notice.
Certain Aivry services depend on third-party providers whose prices are outside Aivry’s control.
These may include:
If these providers materially change their pricing, Aivry may adjust corresponding usage charges upon reasonable notice.
Prices are exclusive of applicable taxes unless expressly stated otherwise.
Customers are responsible for applicable:
as required by applicable law.
Subscription terms may vary according to the applicable commercial agreement.
Unless a different written agreement applies:
Enterprise agreements may contain separate termination provisions.
Aivry retains all rights, title and interest in its technology and intellectual property, including:
Unless otherwise agreed in writing, providing services to a customer does not transfer ownership of Aivry’s underlying technology.
Customers retain ownership of their pre-existing content and business information.
Customers grant Aivry the rights reasonably necessary to:
customer-provided information solely as necessary to provide, secure and support the contracted services, subject to applicable agreements and privacy requirements.
Customers warrant that they have the necessary rights to provide such content.
Where Aivry and a customer exchange confidential business or technical information, each party should take reasonable measures to protect such information.
Confidential information does not include information that:
Separate confidentiality or non-disclosure agreements may apply to specific engagements.
Aivry aims to provide reliable services but does not guarantee uninterrupted availability unless a specific Service Level Agreement applies.
Services may be affected by:
Scheduled or emergency maintenance may temporarily affect service availability.
Aivry may modify services to:
Material changes affecting contracted enterprise deliverables will be handled according to the applicable customer agreement.
Aivry may suspend or terminate access where reasonably necessary due to:
Where reasonably practicable, Aivry will provide notice before suspension.
Immediate suspension may occur where necessary to prevent security incidents, illegal activity or significant harm.
To the maximum extent permitted by applicable law, Aivry services are provided on an “as available” basis.
Except where expressly agreed in writing, Aivry does not warrant that:
No AI system can guarantee completely error-free output.
To the maximum extent permitted by applicable law, Aivry shall not be liable for indirect, incidental, special, punitive or consequential losses, including:
Unless otherwise agreed in writing, Aivry’s aggregate liability arising from a particular service shall not exceed the fees actually paid by the customer to Aivry for that service during the six months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
To the extent permitted by law, customers agree to indemnify and hold Aivry harmless against third-party claims arising from:
This does not apply to the extent a claim results directly from Aivry’s own unlawful conduct.
Use of Aivry services is also governed by our Privacy Policy.
Customers processing personal information through Aivry must comply with applicable privacy and data-protection requirements.
Where necessary, additional Data Processing Agreements or enterprise security terms may apply.
Customers must not attempt to:
Suspected vulnerabilities should be reported responsibly to Aivry rather than exploited.
Aivry shall not be responsible for delays or failures caused by circumstances outside its reasonable control, including:
These Terms are governed by the laws of India.
Unless otherwise agreed in writing, disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Hyderabad/Secunderabad, Telangana, India.
Enterprise agreements may specify separate dispute-resolution mechanisms.
These Terms should be read together with Aivry’s:
Where a separately executed commercial agreement expressly conflicts with these general Terms, the separately executed agreement will prevail for that customer to the extent of the conflict.
Aivry may update these Terms periodically to reflect:
The latest version will be published on the Aivry website with an updated “Last Updated” date.
Material changes may be communicated separately where appropriate.
Continued use of the services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
Questions concerning these Terms may be directed to:
Adzura Media (OPC) Private Limited
Operating under the brand name Aivry
Flat No. 402, Pandit Rao Nilayam
East Marredpally
Secunderabad, Telangana – 500026
India
Email: grievance@getaivry.com