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A Concierge in
Every Room.

Acts as a digital guest concierge, handling requests, answering questions and coordinating services to make every guest interaction quicker and smoother.

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Your best concierge, available to every guest.

From guest message to hotel action

Atria is more than a guest chatbot. It connects the conversation to hotel operations, routing requests to housekeeping, room service, maintenance and other departments while keeping service history, escalations and accountability visible.

/ Artificial Intellegance in shaping the future of technology. 
/ Artificial Intellegance in shaping the future of technology. 

Value PropositionEvery guest request should reach the right person. And stay visible until it is resolved.

Stay-Linked Guest Access

Give each guest a unique QR code linked to their stay. Scan it and Atria becomes their digital point of contact from check-in to check-out.

Ask Atria. Anytime.

From ordering dinner to requesting an extra towel, guests can ask through WhatsApp or the web and get an immediate conversational response.

Smart Department Routing

Route housekeeping requests to housekeeping, F&B orders to room service, maintenance issues to maintenance and escalations to the relevant team.

SLA Tracking

Start a service clock when a request is raised and track the department, response time, resolution time and whether the agreed service level was met.

Room History & Issue Patterns

Keep maintenance issues and complaints attached to individual rooms so recurring problems remain visible instead of disappearing after checkout.

Guest Recommendations

Recommend dishes, suggest food and drink pairings, highlight hotel amenities and proactively share useful information during the stay.

Multilingual Guest Conversations

Communicate with guests across multiple languages while maintaining a consistent hotel voice, with crisp responses when needed and empathy when it matters.

Management Visibility

Give each department the information relevant to them while giving hotel management visibility across requests, escalations, SLA performance and service history.

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How It WorksOne guest request. One connected journey.

Guest connects

The guest scans their stay-linked QR code, opens Atria through the web or starts the conversation through WhatsApp.

Guest asks Atria

They can request room service, housekeeping, amenities, maintenance help, hotel information or raise a complaint in a simple conversation.

Atriaroutes the request

Atria understands the request and sends it to the relevant department. The service clock starts and the task stays visible through the operational workflow.

Team resolves. Guest stays informed.

The responsible hotel team handles the request while Atria maintains the conversation and service record. Escalations, resolution and relevant history remain visible to the people who need them.

TechnologyThe guest sees one conversation. Your hotel sees an organised operation.

01
Role-Based Dashboards
Housekeeping sees housekeeping requests, room service sees F&B orders, maintenance sees maintenance issues and management gets visibility across departments.
02
Service Accountability
Track when a request was raised, who owns it, how quickly the hotel responded, when it was resolved and whether the SLA was met.
03
Digital Room Memory
Build a service history around individual rooms so recurring complaints and maintenance patterns can be spotted before they repeatedly affect guest stays.

faqQuestions hotels usually ask about Atria

Atria by Aivry is an AI-powered guest experience platform for hotels and resorts. It lets guests communicate through WhatsApp or a web browser and helps hotels manage guest conversations, service requests, department routing, SLA tracking, escalations, room history and service accountability in one connected system.

Guests can scan a unique QR code linked to their stay or access Atria through WhatsApp or the web. They can then ask questions, request hotel services, report an issue or seek information through a conversational interface.

Yes. Atria can understand a guest request and route it to the relevant team, such as housekeeping, room service or maintenance. Departmental and role-based dashboards help each team see what matters to them while management retains wider visibility.

Yes. An SLA clock can begin when a request is raised, allowing the hotel to track when it was raised, the responsible department, response time, resolution time and whether the service level was met or breached.

Yes. Maintenance issues and complaints can be recorded against individual rooms. This helps recurring problems, such as repeated AC or plumbing complaints, remain visible and allows the hotel to identify patterns before they continue affecting future stays.

Atria  goes beyond a hotel chatbot. The conversational layer is what the guest sees, but behind it Atria  connects requests with departments, SLA tracking, escalations, room history, dashboards and management visibility. It is designed as a connected guest experience and hotel service workflow platform.

Yes. Atria  can recommend dishes, suggest food and drink pairings, highlight hotel amenities and proactively share relevant information during a guest’s stay, based on the property’s configured information and availability.

What if every guest had your best concierge on call?

Show us how guest requests move through your property today. We’ll show you how Atria  can connect the conversation, the department and the service outcome.

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